Objectives:

A Sales Administrator plays a crucial role in supporting the sales team, ensuring efficient order processing, maintaining accurate records, and providing administrative assistance. Strong organizational skills, attention to detail, and the ability to multitask are essential for success in this role. The Sales Administrator should have excellent communication skills and be proficient in MS Office Suite. Any graphic design ability will be an added bonus.

Duties & Responsibilities:

• Process Quotes/Sales Orders: Receive and process quotes/sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various Sales Consultant to ensure timely order fulfilment.
• Maintain Sales Database: Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy.
• Assist in Sales Reporting: Prepare and generate sales reports, including sales performance, inventory levels, and customer analytics. Provide regular updates on sales metrics to the sales team and management.
• Handle Inquiries and Correspondence: Respond to sales consultants’ inquiries promptly and professionally via email, phone, online system or in-person. Provide information about products, pricing, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant Sales Consultant.
• Sales Support: Provide administrative support to the sales team, preparing sales presentations, order and quotes and proposals. Tracking order status where needed.
• Maintain Filing System: File processed orders and invoices accurately.

Requirements:

• Matric with university exemption.
• Experience in a sales support or administrative role will be an advantage.
• Familiarity with graphic manipulation and procedures will be an advantage.
• Knowledge of order processing systems and CRM software.
• Excellent written and verbal communication skills.
• Strong numerical and analytical skills.
• Ability to adapt to changing priorities and work in a fast-paced environment.
• Professional and friendly demeanour.